PRIVACY POLICY

At YB Aligned, we are committed to protecting and respecting your privacy. This privacy policy outlines how we collect, use, store, and protect your personal data when you interact with us, either through our website, via email, or in person. We are fully compliant with the General Data Protection Regulation (GDPR) and other relevant legislation.

1. Who We Are

YB Aligned (referred to as "we", "us", or "our") is a movement coaching business dedicated to helping individuals improve their health and wellbeing. For any questions about this privacy policy or how your data is handled, please contact us at:

YB Aligned
Email: www.ybaligned.co.uk
Phone: 07869 602541

2. What Data We Collect

We may collect and process the following types of personal data:

Personal Information: Name, email address, phone number, and address.
Health Information: Medical history, injury details, or other relevant health information you provide to support your movement coaching or treatment sessions.
Payment Information: Details required to process payments.
Website Data: IP address, browser type, and usage information for website analysis purposes (using cookies and similar technologies).

3. How We Use Your Data

We collect your personal data for the following purposes:

To provide and manage our services, including assessments, movement coaching sessions, and treatment plans.
To communicate with you regarding appointments, follow-ups, and relevant updates.
To process payments for services.
To maintain accurate records for legal and regulatory purposes.
To improve our website and services through analytics and user feedback.

We will only use your data for the purposes outlined above and will never share your personal information with third parties for marketing purposes without your explicit consent.

4. Lawful Basis for Processing

Under GDPR, we process personal data under the following lawful bases:

Consent: Where you have given explicit consent for us to use your data, such as when signing up for newsletters or providing health information for assessments.
Contract: When processing your data is necessary for the performance of a contract, such as scheduling and delivering coaching sessions.
Legal Obligation: Where we are required to comply with legal or regulatory obligations.
Legitimate Interests: For improving our services, maintaining records, and protecting our business interests.

5. Data Retention

We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Health records are retained for at least 8 years following your last treatment session, as per UK legal requirements.
Payment information will be stored securely and retained only as long as needed for transaction purposes.

6. Your Data Rights

You have the following rights under GDPR regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccuracies in your data.
Right to Erasure: You can ask us to delete your personal data, subject to certain legal requirements.
Right to Restrict Processing: You can ask us to limit how we use your data.
Right to Data Portability: You can request that your data be transferred to another service provider.
Right to Object: You can object to certain types of data processing, such as direct marketing.

To exercise any of these rights, please contact us at the details provided above.

7. Data Sharing

We will not share your personal data with third parties except:

With your consent.
Where it is necessary for us to comply with legal obligations.
To trusted third-party service providers (e.g., payment processors) who assist in the provision of our services, ensuring they comply with GDPR and maintain confidentiality.

8. Data Security

We take the security of your data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, or loss. This includes secure storage of electronic and paper records and encrypted payment processing systems.

9. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files placed on your device to collect information about your usage. You can manage your cookie preferences through your browser settings.

For more details, please refer to our [Cookie Policy] [insert link to cookie policy].

10. Changes to This Privacy Policy

We may update this privacy policy from time to time in response to legal or regulatory changes or to reflect improvements to our services. Any changes will be posted on our website, and, where appropriate, notified to you by email.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

YB Aligned
Email: alignedhelp@gmail.com
Phone: 07869 602541

If you feel that we have not handled your personal data correctly, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.